Consumer Disputes

Your refund. On paper.

Free consumer complaint and RTI drafters. File on e-Daakhil in minutes. The Consumer Protection Act is on your side — we make it usable.

Four situations where the law is already on your side

Refunds stuck in ‘support loop’

Twenty emails, three escalations, zero resolution. The Consumer Protection Act, 2019 gives you a formal, low-cost forum — but only if you draft the complaint properly.

Defective products, no replacement

Section 2(10) of the CPA defines ‘defect’ broadly. You are entitled to replacement, repair, or refund plus damages, but the seller has no incentive to tell you.

Services paid for, never delivered

Deficient service — from travel to telecom to OTT subscriptions — is actionable. The District Commission handles claims up to ₹50 lakh with a nominal fee.

Public authorities that don’t answer

A poorly drafted RTI gets rejected on technicalities. A properly drafted RTI under the Right to Information Act, 2005 gets a response within 30 days by law.

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Frequently asked questions

The questions consumers ask every time a refund doesn’t come.

Under the Consumer Protection Act, 2019, District Commissions handle complaints where the consideration paid does not exceed ₹50 lakh. State Commissions handle ₹50 lakh to ₹2 crore, and the National Commission handles above ₹2 crore. These limits were revised upwards from the 1986 Act.

Not your fault. Your remedy.

Draft and file, straight to e-Daakhil. Get matched to a consumer-law specialist in under 24 hours.